About this Course

Consumer Rights Act 2015 includes 6 Lessons:

  1. Introduction to the Consumer Rights Act
  2. Consumer’s rights when buying goods from you
  3. Consumer’s remedies when goods don’t conform
  4. Goods – other matters
  5. Consumer’s rights & remedies when buying a service
  6. Other matters

The Act defines consumer’s rights when they buy goods, services and digital content from a trader.  This course explains the law and how it will apply to your business in the jewellery sector.

This course is ideal for supervisors/managers who are dealing with customer complaints and returns on a daily basis.